Shipping policy

ORDER PROCESSING:

PLEASE ALLOW 24-48 HOURS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS. 

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION MESSAGE ON WHATSAPP AND EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER OR WHATSAPP MESSAGES.

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED BY COMMON-GROUND AT ANY TIME.

ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED. 

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.


SHIPPING METHODS:

FOR ORDERS WITHIN INDIA, COMMON-GROUND OFFERS COMPLIMENTARY 3-7 DAY STANDARD SHIPPING.

INTERNATIONAL SHIPPING: 

COMMON-GROUND OFFERS WORLDWIDE SHIPPING. DELIVERY DUTIES AND FEES ARE DEPENDENT ON SHIPPING LOCATION. REACH OUT TO SUPPORT VIA WHATSAPP ON +91 93805-81676 WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING ABILITIES.

ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA DHL EXPRESS AIR / BLUEDART AIR/ DELHIVERY AIR. SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR THE 24 HOUR ORDER PROCESSING WINDOW.


PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS AND OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.

 

CUSTOMER SERVICE HOURS:

MONDAY – FRIDAY | 11:00 AM – 6:00 PM IST | +91 93805-81676

PLEASE NOTE THAT COMMON-GROUND OBSERVES THE FOLLOWING HOLIDAYS:

  • DIWALI
  • NEW YEAR’S DAY
  • INDEPENDENCE DAY
  • CHRISTMAS EVE
  • CHRISTMAS

 

LOST PACKAGES:

PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, COMMON-GROUND IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER.

IF YOU HAVE ANY ADDITIONAL QUESTIONS OR REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT +91 93805-81676 ON WHATSAPP

 

FINAL SALE ITEMS:

DURING ANY SALE/PROMOTION PERIOD, ALL SALES ARE FINAL. COMMON-GROUND RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE. NO ADJUSTMENTS WILL BE MADE FOR YOUR PURCHASES IF COMMON-GROUND LOWERS THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED.